Service Items List for New Immigrants’ Care and Counseling


Bureau of Civil Affairs

1. Service Items:
  1. New immigrant’s life adjustment counseling
  2. Nationality naturalization
  3. Household registration
  4. Administering the test of basic language abilities and general knowledge of the rights and duties for the naturalized R.O.C. citizens
2. Flowchart for the Application for Naturalization in Marriages between Foreign Nationals and R.O.C. Citizens and Household Registration Click me to download

3. Contact Information of Household Registration Office:
Household Registration Office
Xinying Household Registration Office
Xinying Office
No.36, Min Zhi Road, Xin Ying District, Tainan City.
Yanshui Office
No.102, Bei Men Road, Yan Shui District, Tainan City.
Liuying Office
No.2, Bo Ai Street, Liu Ying District, Tainan City.
Baihe Household Registration Office
Baihe Office
No.128, Jhong Shan Road, Bai He District, Tainan City.
Houbi Office
No.6, Hou Bi, Hou Bi District, Tainan City.
Dongshan Office
No.219-1, Dong Shan, Dong Shan District, Tainan City.
Madou Household Registration Office
Madou Office
No.35, Zhonghua Street, Madou District, Tainan City.
Xiaying Office
No.15, Ren He 1st Street, Xia Ying District, Tainan City.
Guantian Household Registration Office
Guantian office
No.237, Section 1 Xin Yi Street, Guan Tian District, Tainan City.
Liujia office
No.212, Zhong Shan Road, Liu Jia District, Tainan City.
Jiali Household Registration Office
Jiali office
No.17, Zhong Xiao Road, Jia Li District, Tainan City.
Xigang office
No.337, Zhong Shan Road, Xi Gang District, Tainan City.
Qigu office
No.376, Da Cheng, Qi Gu District, Tainan City.
Xuejia Household Registration Office
Xuejia office
No.313, Hua Zong Road, Xue Jia District, Tainan City.
Jiangjun office
No.212-1, Zhong Xing, Jiang Jun District, Tainan City.
Beimen office
No.229, Jiu Cheng, Bei Men District, Tainan City.
Xinhua Household Registration Office
Xinhua office
No.11, Alley 31, He Pin Street, Xin Hua District, Tainan City.
Danei office
No.74, Shih Zih Lai, Da Nei District, Tainan City.
Shanshang office
No.325, Nanzhou, Shan Shang District, Tainan City.
Shanhua Household Registration Office
Shanhua office
No.269, Guang Fu Road, Shan Hua District, Tainan City. 
Anding office
No.443-1, An Ding, An Ding District, Tainan City.
Yujing Household Registration Office
Yujing office
No.2-1, Jhong Shan Road, Yu Jing District, Tainan City.
Nanxi office
No.232, Jhong Jheng Road, Nan Xi District, Tainan City.
Nanhua office
No.230-1, Nan Hua, Nan Hua District, Tainan City.
Zuozhen office
2nd Flr, No.122, Zuo Zhen, Zuo Zhen District, Tainan City
Rende Household Registration Office
Rende office
No.3. Alley 606, Jhong Shan Road, Ren De District, Tainan City.
Guiren Household Registration Office
Guiren office
No.1205, Section 1, Jhong Jheng South Road, Gui Ren District, Tainan City.
Guanmiao office
No.19, Wen Heng Road, Guan Miao District, Tainan City.
Longqi office
No.201, Sin Shih Zih, Long Qi District, Tainan City.
Yongkang Household Registration Office
Yongkang office
No.735, Da Tong Street, Yong Kang District, Tainan City.
Xinshi office
No.242, Guang Hua Street, Xin Shi District, Tainan City.
Fudong Household Registration Office
East District Office
No.195, Chong Shan Road, East District, Tainan City.
Funan Household Registration Office
South District Office
No.2, Ming Xing Road, South District, Tainan City.
Fubei Household Registration Office
North District Office
No.7, Alley 238, Cheng Gong Road, North District, Tainan City.
Annan Household Registration Office
Annan office
No.306, Section 2, An Jhong Road, An Nan District, Tainan City.
Anping Household Registration Office
Anping office
No.318, Yu Ping Road, An Ping District, Tainan City.
Zhongxi Household Registration Office
Zhongxi office
No.258, Section 3, Min Zu Road, West Central District, Tainan City.
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Bureau of Social Affairs

1. Service Target
We provide services for Mainland China and foreign spouses and their families. The above-mentioned spouses must have household registration or actually live in Tainan City, and reside in Taiwan with joint family, hold a permanent residence status in Taiwan, or possess the nationality of Taiwan.

2. Services
◎ Telephone Care Services
◎ Consulting Services
◎ Interpreter Services
◎ Case Management Services
◎ Supporting Services
◎ Family Care Services
◎ Life Adjustment Services
◎ Resources Coordination and Referral Services
◎ Multicultural Advocacy and Rights & Interests Advocacy
◎ Assistance for the foreign spouses who are in hardship before having household registrations in Taiwan

3. New Immigration Family Service Centers
◎ First New Immigration Family Service Center
Contact: Immaculate Conception Cathedral
Phone: 06-6330327
Address: 3F., No. 61, Minquan Rd., Xinying Dist., Tainan City 730, Taiwan (R.O.C.)
◎ Second New Immigration Family Service Center
Contact: Immaculate Conception Cathedral
Phone: 06-2992562
Address: 7F., No. 315, Sec. 2, Zhonghua W. Rd., Anping Dist., Tainan City 708, Taiwan (R.O.C.)
◎ Third New Immigration Family Service Center
Contact: Xinfeng Presbyterian Church
Address:No. 111, Wenheng Rd., Guanmiao Dist., Tainan City 718, Taiwan (R.O.C.)

4. Website link Bureau of Social Affairs Web:
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Bureau of Police Affairs

Tainan City Police Department - Protection of Personal Safety
1. Introduction
The personal safety protection for women and children is government”s priority at the present stage. Seeing that cases relating to sexual assault, sexual harassment, and family violence occur from time to time, that the problem of child abuse is getting more serious, and that there were shocking family tragedies occurred where parents committed suicide after killing their own children, implementing the safety protection for women and children is an urgent task.
The Women and Children Protection Brigade in our department is responsible for the implementation of the family violence prevention, sexual assault prevention, sexual harassment prevention, child and youth sexual exploitation prevention, child and youth protection, and the safety advocacy for women and children. In addition, the brigade also cooperates with private associations and other government agencies such as social affairs, judiciary, sanitation, education, and medical care to build a sound preventative network and to provide an overall safety protection and welfare service for women and children. We aim to provide more security for women and children and to create a living space with more dignity.
2. Service items to strengthen safety of women and children:
(1) To implement the collection, calculation, and tracking of the cases involving women and children, and to effectively control the subsequent enforcement.
(2) To promote “Multi-Disciplinary Collaboration Team Service for Sexual Assault Victims”, and to provide professional and comprehensive services.
(3) To strengthen the community monitoring, registration, and inspection of the sex offenders, and to prevent repeat offenses.
(4) To implement the investigation and report mechanism for the high-risk families under Article 54-1 of The Protection of Children and Youths Welfare and Rights Act so as that the children protection network could be comprehensively and properly built.
(5) To track, assess, and supervise the review mechanism of the sexual harassment cases so as to effectively control the service quality of the cases.
(6) To proactively designate, assess, and train the family violence prevention officer so as that the safety protection of the women and children is secured.
(7) To develop ingenuity and launch the action plan for the advocacy of woman and children safety so as to improve the advocacy effectiveness.
(8) To strengthen the professional knowledge (including multi-dimensional gender and multi-culture cognition) and the skills of handling cases involving women and children.
(9) To provide the professional forensic interview training regarding the sexual assault cases involving children and youths.
(10) To strengthen the search-and-seize procedure for the cases involving children and youths sexual exploitation and to carry out the review mechanism so as that the case quality could be improved.  
3. Multi-cultural Advocacy and Interaction
(1) Provide personal safety handbook in different languages (including Chinese, Indonesian, Vietnamese, Thai, and Cambodian). This handbook will provide information regarding family violence, the safety programs of the sexual assault victims, and other relevant assistance for the new immigrants.
(2) Produce personal safety advocacy materials in different languages (including Chinese, English, Indonesian, Thai, Vietnamese, Japanese, Korean, and Cambodian). These materials will provide information regarding the safety programs of the family violence victims and other relevant assistance for the new immigrants.
(3) In order to protect the safety of the women and children, we will purchase the angel-shaped alarms and bike lights and dispatch them to the public during all kinds of advocacy activities.
(4) Continue to carry out the personal safety advocacy and other activities involving women and children, and to encourage the public, multicultural groups, and new immigrants to participate in such activities. In addition, we will also cooperate with Tainan City First & Second Service Center of the National Immigration Agency of the Ministry of the Interior to emphasize “Family and legal rules education for the new immigrants”, further imparting the concept of violence prevention, increasing the sense of safety for the public, and reaching the vision of “Safe Tainan”.
4. List of Hotlines
(1) Report hotline: 110
(2) National protection hotline: 113
(3) Contact information:
Telephone No.
 Sinying Precinct
119, Jhongshan Rd., Sinying Dist., Tainan
 Baihe Precinct
128, Jhongjheng Rd., Baihe Dist., Tainan
 Madou Precinct
6, Singguo Rd., Madou Dist., Tainan
 Jiali Precinct
7, Jhongsiao Rd., Jiali Dist., Tainan
Syuejia Precinct
294, Huazong Rd., Syuejia Dist., Tainan
 Shanhua Precinct
461, Singnong Rd., Shanhua Dist., Tainan
 Xinhua Precinct
91, Jhongshan Rd., Sinhua Dist., Tainan
 Gueiren Precinct
1209, Sec. 1, Jhongjheng Rd., Greiren Dist., Tainan
Yujing Precinct
No.320, Dongqiao 7th Rd., Yongkang Dist., Tainan
 Yongkang Precinct
2, Jhongshan Rd., Yujing Dist., Tainan
1st Precinct
740, Chongshan Rd., East Dist., Tainan
 2nd Precinct
144, Nanning St., West Central Dist., Tainan
 3rd Precinct
396, Sec. 3, Anjhung Rd., Annan Dist., Tainan
 4th Precinct
312, Yuping Rd., Anping Dist., Tainan
5th Precinct
650, Wunsian Rd., North Dist., Tainan
 6th Precinct
241, Sec. 2, Jhonghua S. Rd., South Dist., Tainan

5. Website link

Tainan City Police Department

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Bureau of Education Affairs

1. Service Items
(1) Adult education for new immigrants
A. Adult & new immigrants education classes
B. Temporary childcare services for new immigrants attending the education classes
C. Life adjustments education for new immigrants
D. Promotional events and activities
  • Photo stories contests  
  • Lifelong learning model recognition ceremonies
  • Supplementary schools affiliated with elementary and junior high schools
(2) Education for new immigrant family
A. Parental education
B. Marriage education
C. Educational advertisement
D. Learning centers for new immigrants
(3) Education implementation plan for new immigrants’ children
A. Remedial education in Chinese
B. Parental education
C. Counseling
D. Multicultural or international day events
E. Publish or purchase multicultural materials
F. Teachers’ multicultural research and study
(4) Services for new immigrants’ children with developmental delays
A. Children’s developmental screening in all of the kindergartens in Tainan City
B. Special education support services to children with developmental delays
(5) Trainings for the supporting staff teaching languages
(6) Enjoyable language learning events
2. Service Targets
New immigrants and their children living in Tainan City
3. Contact Information
Adult & new immigrants education classes
Social Education Division
Ext. 8277
Temporary childcare services
Social Education Division
Ext. 6131
Life adjustments education
Social Education Division
Ext. 6131
Supplementary schools affiliated with elementary and junior high schools
Social Education Division
Ext. 8277
Family education
Family Education Center
Learning centers
Tainan City Dongshan Elementary School
Tainan Da-Gang Municipal Elementary School
Child education
Curriculum Development Division
Ext. 8334
Services for children with developmental delays
Special Education Resource Center
For more information, please click on the left icon, or go to Bureau of Education Affairs
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Bureau of Labor Affairs, Tainan City Government

I. Services:
(1) Provide employment service/consultation and employment meeting/referral.
(2) Provide professional training and consultation, upgrade the employment skills of new immigrants.
(3) Provide resume application instruction and exchange interview techniques.
(4) Interact and communicate with employers, increase the intention for employers to hire new immigrants.
(5) Sponsor employment promotional seminars, upgrade employment skills.
(6) Issue employment newsletter every Wednesdays, available at the employment information center of Vocational and Employment Services Center, Labor Affairs Bureau, Tainan City Government, providing information on work opportunities for new immigrants.
(7) The vocational training admission brochures are available at the website and the employment information center of Vocational and Employment, Labor Affairs Bureau, Tainan City Government for new immigrants to understand the resources of vocational training.
II. Contact List for Service Units:
(1) Vocational and Employment Services Center, Labor Affairs Bureau, Tainan City Government
TEL: 06-6330820,FAX: 06-6333022
ADD: No. 36 Min Jhih Road, Sinying District, Tainan City, Taiwan (R.O.C.) (Tainan City Civic Center-Centennial Building 10F)
(2) Employment Information Center, Vocational and Employment Services Center, Labor Affairs Bureau, Tainan City Government
Guantian Employment Information Center
TEL: 06-3300948;FAX:06-3307292
ADD: No. 21, Gongye Rd., Erjhen, Guantian Dist., Tainan City (Guantian Industrial Park Service Center – 1F Information Center)
Gueiren Employment Information Center
Telephone: 06-3300948    Fax: 06-3307292
ADD: No. 568-1, Sec. 1, Jhongshan Rd., Gueiren Dist., Tainan City (back of Gueiren Living Art Center)
Sinshih Employment Information Center
TEL: 06-5892322;FAX:06-5892324
ADD: No. 12, Jhongsing St., Sinshih Village, Sinshih Dist., Tainan City (Sinshih District Office 3F)
Jiali Employment Information Center
TEL: 06-7236701;FAX:06-7236703
ADD: 台南市佳里區中山路417號No. 417, Jhongshan Rd., Jiali Dist., Tainan City (Land Affairs Office of Jiali District 1F)
Yonghua Employment Information Center
TEL: 06-2930785;FAX:06-2930786
ADD: No. 6, Sec. 2, Yonghua Rd., Anping Dist., Tainan City (Yonghua District Civic Center 8F)
Tainan Technology Industrial Park Stationed Service
TEL: 06-3840346;FAX:06-3842025
ADD: No. 1, Kejigongyuan Blvd., Annan Dist., Tainan City (Tainan Technology Industrial Park Service Center 1F)
Heshun/ZongtouLiao Industrial Park Station Service
TEL: 06- 3563883;FAX:06-3563661
ADD: No. 98, Anhe Rd., Annan Dist., Tainan City (Tong Yang Group)
Tree Valley Park Stationed Service
TEL: 06-5895432;FAX:06-5894697
ADD: No. 8, Jhongsin Rd., Sinshih Dist., Tainan City (Tree Valley Park Information Center 1F)
III. Counseling for New Immigrant Handcraft Artworks Exhibition ─Sunny Day Workshop Project
The previous Showgirl Project was consolidated with Sunny Day Workshop Project (Sunny Day Workshop) in 2020. It is a platform for persons with physical and mental disability, new immigrants, and specific women from Great Tainan area to exhibit their handcraft artworks. Through the characteristics of internet ubiquity, persons with physical disability and specific women can exhibit their craft skills without the restraint of time and space. Additionally, the Bureau will also notify any opportunities for booth sales, which will enhance the exposure of work made by the project partners and increase sales channel.
(1) Application Criteria:
1. The applicant must possess the skills for handmade artworks with actual production and the following criteria: 2. The products must be personal artworks (no food allowed).
(2) How to apply:
The applicant shall submit the application within the period announced by the Bureau. Each application is valid for 2 years and shall follow the requirement below:
1. Application Period: Every April and October.
2. Submit the following required information: 3. The information in writing submitted by the applicant will require additional documents if the Bureau reviews the information as nonconformance. Those without providing additional document after notification may be rejected.

4. The Bureau accepts applications every April and October, where scholars and experts are called in a meeting to review. The applicants passing the review shall be notified by the Bureau according to the review results.

Please visit the Labor Affairs Bureau website for more information:

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Bureau of Public Health Affairs

1. Provide medical health care services to the new immigrants so as to maintain the quality of health
(1) Provide counseling on reproductive and preventive health care management, including family planning, pregnancy care, genetic health, reproductive health, breastfeeding, preventive vaccination, female cancer screening, chronic disease prevention, infectious disease prevention and mental health promotion etc.
(2) Counsel foreign and Mainland spouses on subscribing to national health insurance.
(3) Assist pregnant new immigrants who have not joined national insurance before household registrations in prenatal examination subsidy.
2. Healthcare for new immigrant’s children
(1) Counsel new immigrant families on home safety and environment check for children.
(2) Provide subsidies regarding prenatal genetic diagnosis, genetic diseases, biochemical genetics, fertility regulation for a specific group of people and induced abortion in accordance with “    Regulations Governing the Expenses Reduction, Exemption or Subsidy of Genetic Health Measures”.
(3) Provide developmental screening for new immigrants’ children. If developmental delay is identified or suspected, assist in reporting and referring to other organizations and continually tracking the status.
(4) Track and manage on newborn babies who are suspected and identified  as having positive results in the screening tests.
3. Contact Information
Health Station
Xinying District
No. 72, Sanmin Rd., Xinying Dist., Tainan City
Yanshui District
No. 1, Wumiao Rd., Yanshui Dist., Tainan City
Baihe District
No. 5, Guoguang Rd., Baihe Dist., Tainan City
Madou District
No. 11-1, Xingguo Rd., Madou Dist., Tainan City
Jiali District
No. 159, Jinxue Rd., Jiali Dist., Tainan City
Xinhua District
No. 143, Jiankang Rd., Xinhua Dist., Tainan City
Shanhua District
No. 200, Zhongshan Rd., Shanhua Dist., Tainan City
Xuejia District
No. 38, Jianguo Rd., Xuejia Dist., Tainan City
Liuying District
No. 54-5, Liuying, Liuying Dist., Tainan City
Houbi District
No. 3, Houbi, Houbi Dist., Tainan City
Dongshan District
No. 236, Dongshan, Dongshan Dist., Tainan City
Xiaying District
No. 137, Sec. 2, Zhongshan Rd., Xiaying Dist., Tainan City
Liujia District
No. 110, Zhonghua Rd., Liujia Dist., Tainan City
Guantian District
No. 128, Sec. 1, Zhongshan Rd., Guantian Dist., Tainan City
Danei District
No. 2., Danei , Danei Dist., Tainan City
Xigang District
No. 368, Zhongshan Rd., Xigang Dist., Tainan City
Qigu District
No. 379, Dacheng, Qigu Dist., Tainan City
Jiangjun District
No. 185-6, Zhongxing, Jiangjun Dist., Tainan City
Beimen District
No. 50, Gangbei, Beimen Dist., Tainan City
Xinshi District
No. 12, Zhongxing St., Xinshi Dist., Tainan City
Anding District
No. 59-1, Anding, Anding Dist., Tainan City
Shanshang District
No. 35-2, Shanshang, Shanshang Dist., Tainan City
Yujing District
No. 5, Zhongzheng Rd., Yujing Dist., Tainan City
Nanxi District
No. 226, Zhongzheng Rd., Nanxi Dist., Tainan City
Nanhua District
No. 226-1, Nanhua, Nanhua Dist., Tainan City
Zuozhen District
No. 172-15, Zhongzheng, Zuozhen Dist., Tainan City
Rende District
No. 2, Aly. 606, Zhongshan Rd., Rende Dist., Tainan City
Guiren District
No. 1, Sec. 1, Zhongzheng N. Rd., Guiren Dist., Tainan City
Guanmiao District
No. 1000, Zhongzheng Rd., Guanmiao Dist., Tainan City
Longqi District
No. 158, Xinshizi, Longqi Dist., Tainan City
Yongkang District
No. 51, Wenhua Rd., Yongkang Dist., Tainan City
East District
No. 418, Sec. 1, Linsen Rd., East Dist., Tainan City
South District
No. 6, Nanhe Rd., South Dist., Tainan City
West Central District
No. 94, Huanhe St., West Central Dist., Tainan City
North District
No. 50, Xihua St., North Dist., Tainan City
Annan District
No. 70, Ren’an Rd., Annan Dist., Tainan City
Anping District
No. 310, Yuping Rd., Anping Dist., Tainan City

四、Website link
Bureau of Public Health Affairs
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Ministry of the Interior National Immigration Agency - Foreigners in Taiwan Hotline: 1990
In Chinese, English, and Japanese: 24 hours a day, all year round
In Vietnamese, Indonesian, Thai, and Khmer: Monday through Friday 9AM to 5PM (excluding National holidays and other off days)